Terms of Service

Terms of Use · GENERAL PROVISIONS

1. These Artificial Intelligence Platform Terms of Use (hereinafter the Terms) set out the terms of use of the CONTROL LET GO artificial intelligence platform (hereinafter the Platform), the rights and obligations of the User and the Provider, the fundamental principles governing the use of the Platform and other legal relationships related to the use of the Platform.

2. The Terms constitute a legally binding agreement between UAB Isira, legal entity code 303044987 (hereinafter the Provider), and the person who registers on the Platform or otherwise uses the services provided through it (hereinafter the User).

3. The Platform is an artificial intelligence-based digital system designed to enable the User to use artificial intelligence-generated services based on the information provided by the User and the selected scope of use.

4. The Terms apply from the moment the User starts using the Platform or creates an account on the Platform, regardless of whether the free or paid version of the Platform is used.

5. The Platform may be used through a website, a mobile application (if one has been developed) or other technological solutions lawfully offered by the Provider.

6. The Provider has the right to develop, improve, change, update or otherwise modify the Platform, its functionality, technical solutions or the scope of the services provided, provided that such changes do not violate mandatory legal requirements.

7. The Provider also has the right to transfer all or part of its rights and obligations related to the Platform or the provision of its services to another person, informing Users thereof in accordance with the procedure established in these Terms.

8. By using the Platform, the User confirms that they have read and understood these Terms and undertake to comply with them.

Terms of Use · MAIN CONCEPTS

9. The terms used in these Terms shall have the following meanings:

9.1. Provider – UAB Isira, which administers the Platform, organises its operation and provides the Platform services;

9.2. Platform – the artificial intelligence system CONTROL LET GO owned by the Provider, including the website, mobile application (if one has been developed), software, user interface, algorithms and other technological solutions designed to provide artificial intelligence services;

9.3. Services – all artificial intelligence services provided by the Provider through the Platform, irrespective of the manner in which they are provided or the subscription plan selected.

9.4. User – a natural person who uses the Platform or has created an account on the Platform and who may access the Platform irrespective of their physical location, i.e. The Services on the Platform are provided to Users whose place of residence (registered office) may be in any country in the world.

9.5. Account – an individual User account enabling the User to use the Platform’s functions according to the selected scope of use.

9.6. Free version of the Platform – the Platform functionality of a scope determined by the Provider, which the User may use free of charge.

9.7. Paid subscription – Platform services with extended functionality provided on the basis of periodic payments according to the plan selected by the User.

9.8. Artificial intelligence – technology used on the Platform that automatically generates responses based on information provided by the User, using statistical, linguistic and other artificial intelligence models.

9.9. Crisis Response Mode – a mode of operation of the Platform applied in the cases specified in the Crisis Situation Detection and Response Protocol, where the Platform identifies a potential increased risk to the life, health or safety of the User or other persons.

10. Other terms capitalised in these Terms shall have the meanings assigned to them in other Platform documents, unless the context requires otherwise.

Terms of Use · PLATFORM DOCUMENTATION SYSTEM

11. Use of the Platform is governed by the body of the following documents, which together constitute an integrated legal framework for the Platform: (i) these Terms of Use; (ii) Privacy Policy; (iii) Consent to the Processing of Special Categories of Personal Data (Explicit Consent); (iv) Disclaimer on the Purpose and Scope of Use of the Platform and Medical and Psychological Liability; (v) Crisis Situation Detection and Response Protocol; (vi) Procedure for Payment for Platform Services.

12. Each document referred to in this section governs a separate area of legal relations and shall be interpreted systematically together with the other Platform documents.

13. Where a particular matter is regulated in greater detail in a specific Platform document, the provisions of that document shall apply to the extent that they regulate the relevant legal relationship.

14. In the event of any conflict between the Platform documents, precedence shall be given to the document that specifically governs the relevant matter, except where mandatory provisions of legislation provide otherwise.

15. By starting to use the Platform, the User confirms that they have read these documents or have been given a genuine opportunity to read them and agrees that they collectively govern the use of the Platform.

Terms of Use · REGISTRATION ON THE PLATFORM AND USER REQUIREMENTS

16. The Platform is intended for use only by natural persons who are at least 18 (eighteen) years of age.

17. When registering on the Platform, the User confirms that they meet the age requirement established in these Terms.

18. The Provider has the right to refuse to create an account or suspend access to it if it becomes apparent that the information provided by the User regarding their age was incorrect or misleading.

19. To use the Platform, the User must create a personal account and provide the information requested by the Provider during registration.

20. During registration, the User undertakes to provide accurate, correct and up-to-date information and to update it where necessary.

21. The User is responsible for maintaining the confidentiality of their account login credentials and must take all reasonable measures to prevent third parties from using them.

22. All activity carried out using the User’s account shall be deemed to have been carried out by the User themselves, unless the User proves that the account was used without their knowledge for reasons for which they are not responsible.

23. If the User becomes aware of or has reasonable grounds to suspect that third parties may have unlawfully accessed or used their account, the User must immediately notify the Provider and, where possible, immediately change their login credentials.

24. When registering on the Platform, the User provides the registration data requested by the Provider that are necessary to create an account and provide the Platform Services.

25. If the User chooses to use only the free version of the Platform, they shall provide the registration data required for registration as determined by the Provider from time to time.

26. If the User selects a paid subscription plan, they may additionally be required to provide information necessary for payment administration and the processing of recurring payments.

27. The procedure for making payments, using payment methods, processing recurring payments, administering subscriptions and dealing with other payment-related matters is governed by the Procedure for Payment for Platform Services.

28. The processing of personal data, data retention periods, User choices regarding the retention of conversation history and other matters relating to the protection of personal data are governed by the Privacy Policy and the Explicit Consent to the Processing of Special Categories of Personal Data.

29. If, when registering on the Platform, the User uses an email address belonging to a legal entity, institution or other organisation, the User shall be deemed to have the right to use such email address for registration on the Platform.

30. The User assumes full responsibility for the lawful use of the organisation’s email address and confirms that such use does not violate legislation, employment relationships, internal rules or any other rights of third parties.

31. The Provider is not required to verify the User’s right to use a particular email address or the basis on which it belongs to the User.

32. If claims are brought against the Provider or a dispute arises between the User and third parties as a result of the use of an organisation’s email address, the Provider shall have the right to temporarily restrict access to the account until the circumstances of the dispute have been clarified, where necessary to protect the legitimate interests of the Provider or third parties.

33. The provisions of this section do not impose an obligation on the Provider to resolve disputes concerning ownership of an account, the lawfulness of the use of an email address or any other legal relationships between the User and third parties.

Terms of Use · ESSENTIAL TERMS OF USE OF THE SERVICES

34. The use of the Platform and Services is governed by these Terms, the Privacy Policy, the Services Payment (Billing) Policy, the Crisis Situation Protocol, the Disclaimer, and the applicable legislation.

35. The Platform is intended to be used for its designated purpose – to obtain artificial intelligence-based services for personal, professional or other lawful purposes, without violating legislation, these Terms or other Platform documents.

36. The User undertakes to use the Platform fairly and responsibly and in accordance with generally recognised principles of good conduct and lawful use of information technologies. When using the Platform, the User must:

36.1. provide accurate information to the extent that this is within the User’s control;

36.2. use the Platform only for lawful purposes;

36.3. respect the rights and legitimate interests of others;

36.4. not attempt to disrupt the operation of the Platform or circumvent its technical security measures;

36.5. comply with all requirements for use published by the Provider.

37. The Platform is designed to help the User obtain information generated by artificial intelligence and responses of an emotional support nature; however, it is not intended for use in activities where incorrect or inaccurate information could pose a direct threat to human life, health or other legally protected interests.

38. The purpose of the Platform, its scope of use, the capabilities and limitations of artificial intelligence are regulated in greater detail in the Disclaimer on the Purpose and Scope of Use of the Platform and Medical and Psychological Liability (Disclaimer) and the Crisis Situation Detection and Response Protocol.

39. When using the Platform, the User must not:

39.1. use the Platform to carry out unlawful activities or commit violations of legislation;

39.2. use the Platform in a manner that infringes the rights, freedoms or legitimate interests of other persons;

39.3. knowingly provide false, misleading or unlawful information where such information may cause harm to the Provider, other Users or third parties;

39.4. use the Platform to create or distribute malicious code, fraudulent schemes, unlawful instructions or other unlawful content;

39.5. attempt to circumvent the Platform’s technical restrictions, security measures, subscription restrictions or other safeguards applied by the Provider;

39.6. take any action intended to disrupt the operation of the Platform, compromise its security or adversely affect other Users’ ability to use the Platform;

39.7. copy, modify, decompile (reverse engineering), analyse the software code or otherwise attempt to reproduce the technological solutions underlying the Platform, except where such right is mandatorily granted by applicable legislation;

39.8. collect Platform data by automated means (scraping), export information in bulk or use the Platform in a manner inconsistent with its intended ordinary use;

39.9. use content generated by the Platform or its technological solutions to develop, train or improve competing artificial intelligence systems unless the Provider has expressly given prior written consent;

39.10. take any other action that is contrary to these Terms, other Platform documents or applicable legislation.

40. The Provider has the right, at its discretion, to assess the User’s actions on the Platform and, upon identifying reasonable indications of a breach of these Terms, to apply the measures provided for in these Terms.

Terms of Use · PROVIDER’S INTELLECTUAL PROPERTY

41. All rights to the Platform, its software, architecture, algorithms, integrations of artificial intelligence models, user interface, design, databases, texts, graphic elements, logos, trademarks and other elements of the Platform belong to the Provider or their lawful licensors.

42. Use of the Platform does not grant the User any intellectual property rights in the Platform or its components, except for the limited, non-exclusive, non-transferable and revocable right to use the Platform in accordance with these Terms.

43. The User may not, without the Provider’s prior written consent, copy, distribute, publicly disclose, modify, license, sell or otherwise commercially exploit the Platform or any part thereof, except where expressly permitted by applicable legislation.

44. If the User provides the Platform with suggestions, comments, ideas or recommendations regarding the operation or improvement of the Platform, the Provider shall be deemed entitled to use, implement and integrate such suggestions into the Platform free of charge, unless the parties agree otherwise separately.

45. The provisions of this section do not limit the User’s rights to content created by the User or provided by the User to the Platform, to the extent that otherwise provided by legislation or other Platform documents.

46. The Platform is accessed via the internet. An internet connection is required for full use of the Platform. The Platform may be accessed through the website: https://controlletgo.ai, https://controlletgo.com https://ctrlletgo.ai, or the mobile application (iOS/Android) (if and when developed).

47. The mobile application version of the Platform may update automatically to ensure that the User is using the latest version of the software. Such Platform software provided by the Provider may include open-source software subject to security requirements analogous to those applicable to the Platform Services accessed via the internet, and its use shall be subject to the same User obligations as those set out in these Terms.

Terms of Use · USE OF CONTENT GENERATED BY THE PLATFORM

48. Responses, recommendations, explanations and other information generated during conversations on the Platform (hereinafter Generated Content) may be freely used by the User for personal, professional or other lawful purposes.

49. The User has the right to save, copy, print, quote or otherwise use content generated by the Platform, provided that such use does not contravene legislation or infringe the rights of third parties.

50. The Provider does not claim any rights over the User’s use of content generated by the Platform for lawful purposes.

51. Content generated by the Platform may not be used in a manner that violates these Terms, other Platform documents or applicable legislation.

52. The provisions of this section do not grant the User the right to use the Platform itself, its software, artificial intelligence models, algorithms, databases or other technological solutions in any manner other than as expressly permitted by these Terms.

Terms of Use · RESTRICTION OR TERMINATION OF ACCESS

53. The Provider endeavours to ensure uninterrupted operation of the Platform but does not guarantee that the Platform will operate without technical disruptions, errors or temporary unavailability in all cases.

54. The Provider has the right to temporarily restrict the User’s access to the Platform or suspend the operation of the account if: (i) there are reasonable grounds to suspect that these Terms or other Platform documents are being violated; (ii) potential signs of unlawful, dishonest or abusive use of the Platform are identified; (iii) technical maintenance, security or Platform update work is required; (iv) this is required by legislation or decisions of competent authorities.

55. The Provider has the right to delete the User’s account or terminate the User’s ability to use the Platform if the User commits a material breach of these Terms or repeatedly violates the Platform’s rules of use.

56. Where circumstances permit, before deleting the account, the Provider may give the User a reasonable period in which to remedy the breaches.

57. The User has the right to terminate their use of the Platform and delete their account at any time using the means provided on the Platform or by contacting the Provider. Deletion of the account does not in itself mean that all personal data will be deleted immediately. The retention periods for personal data and the procedure for deleting such data are set out in the Privacy Policy..

58. In cases where the speed at which the User uses the Platform Services or other actions give reasonable grounds to believe that the Services are being used not by a real person but by automated computer programs (“bots” and/or other such programs), the User’s account shall be blocked. The User shall be informed of the blocking of their account on this basis under these Terms by email sent to the email address used to create the account. In such case, the User has the right to contact the Provider in writing to request reinstatement of the account. The decision to reinstate the User’s account shall be made by the Provider.

Terms of Use · LIMITATION OF LIABILITY

59. The Provider makes reasonable efforts to ensure the proper operation of the Platform but does not guarantee that the Platform will operate continuously and without technical disruptions, errors or inaccuracies in all cases.

60. The artificial intelligence used on the Platform generates responses automatically based on information provided by the User; therefore, the Provider does not guarantee the accuracy, completeness, currency or suitability of each generated response for the User’s particular situation.

61. The User understands and agrees that they independently make final decisions regarding their actions, health, finances, legal relationships or other significant life circumstances, having assessed all the circumstances of the particular case and, where necessary, having consulted appropriate specialists. The purpose of the Platform, its scope of use, the capabilities of artificial intelligence, crisis response principles and other limitations of liability relating to the operation of the Platform are regulated in detail in the Disclaimer on the Purpose and Scope of Use of the Platform and Medical and Psychological Liability (Disclaimer) and the Crisis Situation Detection and Response Protocol.

62. This section shall be interpreted systematically together with the Platform documents specified in paragraph 4 of this Article.

Terms of Use · CHANGES TO THE TERMS AND DISPUTE RESOLUTION

63. The Provider has the right to periodically review and amend these Terms, taking into account amendments to legislation, technological advances, changes in the functionality of the Platform or other objectively justified needs.

64. Users shall be informed of material changes to the Terms through the Platform, the Provider’s website: controlletgo.ai/terms-of-service, by email or by other means of notification selected by the Provider, taking into account the notification preferences authorised by the User in their account.

65. The updated Terms shall enter into force upon their publication on the Provider’s website: controlletgo.ai/terms-of-service.

66. If the User does not agree with the updated provisions of the Terms, the User has the right to terminate their use of the Services. If, after the date on which the Terms enter into force, the User continues to use the Platform, the User shall be deemed to have read and accepted the updated version of the Terms, except where applicable legislation establishes a different procedure for obtaining consent.

67. Any disputes arising between the Provider and the User shall first be resolved through negotiations with a view to reaching a mutually acceptable solution.

68. If a dispute cannot be resolved through negotiations, it shall be resolved in accordance with the procedure established by the legislation of the Republic of Lithuania. Disputes arising from the use of the Services shall be governed by the law of the Republic of Lithuania.

69. If the User is considered a consumer under applicable legislation, these Terms do not restrict their right to apply to competent consumer dispute resolution authorities or a court in accordance with mandatory provisions of legislation.

70. If any provision of these Terms is held to be invalid or unenforceable, this shall not affect the validity of the remaining provisions of the Terms. In such case, the invalid provision shall be replaced by a provision that, to the greatest extent possible, reflects its original purpose and complies with the requirements of applicable legislation.

71. These Terms constitute the final agreement between the User and the Provider regarding the use of the Services and the legal relationships arising from the use of the Services.

Disclaimer · GENERAL PROVISIONS AND PURPOSE OF THE DISCLAIMER

1. The purpose of the Disclaimer on the Purpose and Scope of Use of the Platform and Medical and Psychological Liability (hereinafter the Provider’s Disclaimer) is to clearly inform the User about the purpose of the Platform and the Services provided through it, its functional limitations, the specific features of the operation of artificial intelligence and the circumstances in which the User should not rely solely on the information provided through the Platform.

2. By using the Platform, the User confirms that they have read this Disclaimer, understand its content and expressly undertake to use the Platform in compliance with the conditions set out in the Disclaimer.

3. The Disclaimer constitutes an integral part of the Platform’s legal documentation and shall be interpreted together with the Terms of Use, Privacy Policy, Consent to the Processing of Special Categories of Personal Data and other documents of the Provider applicable to the use of the Platform and Services.

Disclaimer · PURPOSE OF THE PLATFORM

4. The Platform is an artificial intelligence-based digital tool intended to support emotional well-being and self-reflection, provide information and offer general assistance in addressing everyday situations and life-related questions raised by the User.

5. The purpose of the Platform is to help the User better understand their situation, provide general information, self-help guidance, emotional support and possible ways of addressing problems, based on information provided by the User and responses generated by artificial intelligence.

6. The Platform is not intended to make decisions on behalf of the User. All decisions concerning the User’s health, treatment, psychological assistance, family, financial, legal or other significant life matters remain solely the User’s responsibility.

Disclaimer · NATURE OF PLATFORM OPERATION AND LIMITS OF PLATFORM SERVICES

7. The artificial intelligence used on the Platform generates responses automatically by analysing information provided by the User and applying statistical and linguistic models.

8. Responses generated by artificial intelligence do not constitute individual professional advice, an expert opinion or an official recommendation.

9. The information provided by the Platform may be general in nature, incomplete, inaccurate, outdated or unsuitable for the User’s specific situation. For this reason, the User should not make significant decisions based on content generated by the Platform.

10. The Provider makes reasonable efforts to ensure the highest possible quality of the Platform’s operation but does not guarantee that each response generated by artificial intelligence will be accurate, complete, up to date or suitable for the User’s specific situation.

11. The Provider expressly states, and the User, by reading this Disclaimer and commencing use of the Platform Services, acknowledges and agrees that they understand that the Platform is not:

11.1. a healthcare facility or healthcare service provider;

11.2. a medical device or medical equipment;

11.3. a consultation provided by a psychologist, psychotherapist, psychiatrist, general practitioner, healthcare professional or any other healthcare worker;

11.4. a crisis management or emergency response service;

11.5. a diagnostic, treatment or rehabilitation tool;

11.6. a tool intended to diagnose diseases, mental health disorders or other medical conditions;

11.7. a tool intended to prescribe, modify or discontinue treatment, medication use or other medical interventions, etc.

12. The Platform has not been developed in consultation with medical, psychological or other healthcare professionals.

13. Use of the Platform does not in any way, including in part, replace professional medical, psychological, psychotherapeutic or other qualified professional assistance.

Disclaimer · USER'S RESPONSIBILITY

14. By using the Platform, the User understands and agrees that final decisions concerning their health, emotional well-being, treatment, relationships, professional activities, financial matters or other life matters are made solely by the User.

15. The User undertakes to critically assess the information provided by the Platform and, where necessary, seek assistance from qualified professionals in the relevant field.

16. If the User has concerns about their physical or mental health or if the responses provided by the Platform conflict with the recommendations of a healthcare professional, the User should not rely solely on content generated by the Platform.

17. The User understands that use of the Platform does not relieve them of the obligation to independently assess their situation and, where necessary, seek professional assistance.

Disclaimer · LIMITS OF THE PROVIDER’S LIABILITY

18. The Provider seeks to ensure the proper operation of the Platform but does not guarantee that the Platform will in all cases provide an accurate, complete, up-to-date or most appropriate response for the User’s specific situation.

19. The Provider is not liable for decisions made by the User or actions taken by the User based on content generated by the Platform.

20. The Provider is also not liable for direct and/or indirect losses arising wholly or partly from the User’s decision, when using the Platform, not to seek assistance from a competent professional in circumstances where, objectively, such assistance was necessary. The User expressly confirms that they understand that the Provider is not liable for any consequences arising for the User from their use of content generated by the Platform.

21. The provisions of this Disclaimer may not be construed as limiting or excluding the Provider’s liability in cases where such limitation or exclusion of liability is not permitted under applicable legislation.

Disclaimer · LIMITS OF EMERGENCY ASSISTANCE AND CRISIS SITUATIONS

22. The Platform is not intended to be used as a means of providing emergency medical, psychological or other immediate assistance.

23. If the User believes that they or another person is in immediate danger to their life, health or safety, they must immediately contact the competent emergency services.

24. The Platform’s actions upon identifying a potential crisis situation are governed by a separate Crisis Situation Protocol, which forms an integral part of the Platform Documentation.

Disclaimer · USER REPRESENTATIONS AND ACKNOWLEDGEMENTS

25. By using the Platform, the User confirms that he:

25.1. is aware that the purpose of the Platform and its limitations;

25.2. is aware that they are communicating with an artificial intelligence system and not with a human or licensed professional;

25.3. is aware that the responses provided by the Platform cannot be considered medical, psychological, psychotherapeutic or other professional advice;

25.4. is aware that responsibility for final decisions concerning their health, treatment, emotional state or other significant life matters rests solely with the User;

25.5. is aware that, where necessary, they must seek assistance from competent professionals or emergency services.

26. If any of the conditions set out above or any other condition of this Disclaimer is unclear to the User, the User must discontinue use of the Services and contact the Provider in writing to obtain further clarification.

Disclaimer · INTERRELATIONSHIP BETWEEN DOCUMENTS AND FINAL PROVISIONS

27. This Disclaimer forms an integral part of the Provider’s Platform legal documentation and shall be interpreted systematically together with the other Platform documents.

28. If certain matters addressed in this Disclaimer are regulated in greater detail in other Platform documents, the specific provisions of the relevant document shall take precedence, while the provisions of this Disclaimer shall apply to the extent that the specific provisions of other documents do not regulate the relevant matters. Specifically:

28.1. the Platform Terms of Use govern the rules for using the Platform;

28.2. the Privacy Policy governs the processing of personal data;

28.3. the Consent to the Processing of Special Categories of Personal Data governs the scope and conditions of the User’s consent to the processing of data;;

28.4. the Crisis Situation Detection and Response Protocol governs the actions of the Platform where a potential crisis situation or an increased risk to the life, health or safety of the User or other persons is identified during a conversation;

28.5. the Payment Policy governs payments, subscriptions and other matters relating to payment for Platform Services.

29. If any conflict arises between this Disclaimer and other Platform documents, each document shall apply to the extent that it governs the specific area of the legal relationship, except where mandatory provisions of applicable legislation provide otherwise.

30. By creating an account and/or commencing use of the Services, the User confirms that they have read, understood and agreed to the terms of this Disclaimer.

Crisis Protocol · PURPOSE OF THE PROTOCOL

1. The purpose of the Platform’s Crisis Situation Detection and Response Protocol (hereinafter the Protocol) is to establish the principles according to which the Platform’s artificial intelligence identifies potential crisis situations and responds where, during a conversation in the User’s account, an increased risk to the life, health or safety of the User or other persons may be identified.

2. The purpose of the Protocol is to ensure the responsible operation of the Platform, clearly define the limits of artificial intelligence responses and establish the actions whereby, if the User crosses or attempts to cross, the User will be advised to seek professional assistance.

3. The Protocol forms an integral part of the Provider’s Platform legal documentation and shall be interpreted together with the Terms of Use, the Privacy Policy, the Consent to the Processing of Special Categories of Personal Data and the Disclaimer on the Purpose and Scope of Use of the Platform and Medical and Psychological Liability (Disclaimer).

Crisis Protocol · MAIN PRINCIPLES OF PLATFORM OPERATION

4. The Provider emphasises that the Platform is developed on the principle that human life, health and safety shall take precedence over ordinary communication with an artificial intelligence system in all cases.

5. If, during a conversation in the User’s account, the Platform identifies information or possible signs of a crisis situation or an increased risk to the life, health or safety of the User or other persons, the Platform may (i.e. has the right, at its discretion) switch to Crisis Response Mode.

6. The purpose of Crisis Response Mode is not to diagnose the User’s condition or assess their medical, psychological and/or legal situation. The purpose of such mode is to encourage the User to seek the most appropriate sources of professional assistance as soon as possible, while clearly stating that the artificial intelligence-based Platform is not a professional source of assistance and is merely an informational system that does not resolve actual problems that may arise in the lives of the User and/or other persons (as defined in greater detail in the Disclaimer on the Purpose and Scope of Use of the Platform and Medical and Psychological Liability (Disclaimer)).

7. The Platform follows the precautionary principle, which means that, where there are reasonable grounds to suspect a possible crisis, the Platform may choose to provide information about available assistance even if it subsequently becomes apparent that no actual crisis existed.

Crisis Protocol · DEFINITION OF A CRISIS SITUATION ON THE PLATFORM

8. For the purposes of the Protocol, a crisis situation means a situation where the information provided by the User during a conversation in the User’s account, its content, context or the nature of the communication gives the Platform’s artificial intelligence reasonable grounds to believe that there may be an increased risk to the life, physical or mental health, or safety of the User or other persons, or to other significant legally protected interests.

9. A crisis situation is not limited to an explicitly expressed intention to harm oneself or other persons. The Platform may switch to Crisis Response Mode where the overall content of the conversation provides reasonable grounds to infer a possible crisis situation, even if the User does not explicitly identify it as such.

10. When assessing a possible crisis situation, the Platform may take into account various indicators in the conversation, including, but not limited to:

10.1. information about possible self-harm or suicidal intent;

10.2. information about a possible threat to the life, health or safety of other persons;

10.3. information about possible domestic violence, abuse or another significant threat;

10.4. information about a possible need for immediate medical assistance;

10.5. information about intense emotional distress which, together with other circumstances of the conversation, may indicate an increased risk of a crisis situation;

10.6. other information which, according to the response criteria used by the Platform, may indicate a possible need to seek professional assistance immediately.

10.7. The Platform does not carry out legal, medical, psychological or psychiatric assessments and does not establish diagnoses or determine whether a crisis situation actually exists. The artificial intelligence on the Platform merely assesses the information provided during a conversation in the User’s account against the predefined response criteria set out in the Protocol. The Platform’s artificial intelligence Crisis Response Mode is activated not because a specific condition of the User has been established, but because the Platform, applying the precautionary principle, identifies a potential risk and seeks to encourage the User to seek professional assistance.

10.8. The Platform’s transition to Crisis Response Mode alone does not in itself mean that an actual or confirmed crisis situation exists in relation to the User.

Crisis Protocol · PURPOSE OF THE PLATFORM’S RESPONSE TO CRISIS SITUATIONS

11. If the Platform switches to Crisis Response Mode, its primary objective is no longer to continue the ordinary conversation, but to direct the User to the most appropriate sources of professional assistance.

12. In cases involving a potential crisis situation as described above, the Platform may change the nature of its usual communication, decline to continue the discussion or provide responses on certain topics and instead provide information in the conversation in the User’s account about possible forms of assistance. Such cases are not and cannot be considered a failure to provide the Services and/or improper provision of the Services; rather, the Platform merely changes the purpose (mode) of communication in order to protect the interests of the User and/or other persons and to act in the interests of the individual and society.

13. The Platform seeks to ensure that the User receives information as soon as possible about competent authorities, healthcare professionals, psychological support services or other sources of assistance that may provide more appropriate assistance in the particular situation than the Platform’s artificial intelligence.

Crisis Protocol · PRINCIPLES AND ACTIONS OF THE PLATFORM IN RESPONDING TO CRISIS SITUATIONS IN CRISIS MODE

14. When identifying potential crisis situations and selecting an appropriate response, the Platform follows the following main principles, namely:

14.1. The principle of prioritising human assistance, which means that where a potential risk to the life, health or safety of the User or other persons is identified during a conversation in the User’s account, the Platform gives priority to directing the User to professional human assistance rather than continuing the ordinary conversation;

14.2. The principle of proportionality, which means that the Platform’s response must be proportionate to the level of risk identified. It should be explained to the User that, in all cases, the Platform seeks to avoid both an insufficient response to a potential crisis and an unjustifiably intensive response where there are insufficient grounds for such a response.

14.3. The precautionary principle, which means that where there are reasonable grounds for doubt regarding a possible crisis situation, the Platform may choose to provide information about professional assistance options even where it subsequently becomes apparent that no actual crisis existed. This is and may be done with the aim of providing maximum protection for the rights of the User and other persons (i.e. acting in accordance with the principle: “better safe than sorry”);

14.4. The principle of minimum necessary intervention, which means that the Platform seeks to restrict ordinary communication with the User as little as possible. Crisis Response Mode is applied only where, based on the content of the conversation, such a response is reasonably necessary;

14.5. The principle of prioritising professional assistance, which means that the Platform does not seek to replace the assistance of qualified professionals. If a potential crisis situation is identified, the Platform’s primary objective becomes encouraging the User to seek assistance from competent professionals or appropriate support services.

15. Once the Platform identifies a crisis situation and switches to Crisis Response Mode, its actions are directed towards ensuring the User’s safety and encouraging the User to seek professional assistance.

16. During Crisis Response Mode, the Platform may take one or more of the following actions:

16.1. discontinue ordinary discussions on topics that may increase the potential risk or divert the User from obtaining professional assistance;

16.2. change the nature of the communication, focusing entirely on directing the User to available professional assistance options;

16.3. clearly recommend contacting appropriate healthcare professionals, psychological support services or emergency services;

16.4. provide information on assistance contacts in accordance with the provisions of this Protocol;

16.5. remind the User that the Platform cannot replace professional medical, psychological or other qualified assistance.

17. Crisis Response Mode must not be understood as termination of the Platform Services. When switching to Crisis Response Mode, the Platform continues to provide the Service but changes its nature and priority, focusing primarily on directing the User to sources of professional assistance.

Crisis Protocol · SELECTION OF ASSISTANCE CONTACTS AND LIMITS OF ACTION

18. The Platform seeks to provide the User with the most appropriate information possible about available sources of assistance.

19. If the User has consented to the use of their location data, the Platform may provide information about assistance contacts relevant to the User’s country or region, including emergency services, psychological support centres, healthcare facilities or other competent assistance providers.

20. If the User has not consented to the use of location data or the Platform cannot reasonably determine the User’s location, general information about sources of assistance operating internationally (worldwide) or other emergency contacts available internationally shall be provided.

21. Based on the information received during the conversation, the Platform seeks to select the most appropriate assistance information to provide to the User. However, the Provider does not control how the artificial intelligence operating on the Platform processes the information it receives or generates responses and is therefore not responsible for whether the most appropriate assistance information is provided to the User through the Platform.

22. The Platform is not authorised and does not have the technical capability to independently notify, including but not limited to, state authorities, healthcare facilities, the police, emergency medical services, the User’s relatives or other third parties about a potential crisis situation identified during a conversation. Accordingly, neither the Provider nor the Platform is responsible for any such notification of third parties in the event of an identified or unidentified crisis situation.

23. The Platform also does not make decisions on behalf of the User, arrange medical or other assistance, or guarantee that the User will act on the information provided about available assistance options.

24. The Platform cannot guarantee that all crisis situations will be identified or that the most appropriate response will be determined in each specific case.

25. The User understands that the final decision to seek professional assistance always remains the User’s responsibility.

Crisis Protocol · FINAL PROVISIONS

26. The Protocol applies to all Platform conversations during which the artificial intelligence, in accordance with the principles established in this Protocol, identifies a potential crisis situation.

27. The Provider periodically reviews the provisions of this Protocol to ensure their compliance with technological solutions, legislative requirements, scientific advances and best practices.

28. When updating the Protocol, the risk assessment criteria, response principles, procedure for providing assistance contacts and other provisions may be refined where such changes help ensure safer and more responsible operation of the Platform.

29. This Protocol shall be interpreted systematically together with the other legal documents of the Platform. Each document shall apply according to the area it governs and shall supplement the other documents to the extent necessary to ensure the consistent operation of the Platform.

Payment Procedure · PURPOSE OF THE PROCEDURE

1. The Procedure for Payment for Platform Services (hereinafter the Procedure) establishes the procedure for payment for Platform Services, the application of subscription plans, payment terms, the rights and obligations of the parties and other matters relating to payment for Platform Services.

2. The Platform operates under a mixed Service provision model, under which the User may choose whether to use free or paid Platform functions (Services).

Payment Procedure · ORDERING AND USE OF PAID SERVICE SUBSCRIPTIONS

3. After creating an account and selecting a Platform Services plan, the User becomes entitled to use the free version of the Platform with the scope of functionality determined by the Provider.

4. Upon expiry of the free period specified by the Provider, the User may: (i) continue to use the free version of the Platform Services with basic functionality, if such option is available at that time; (ii) select one of the paid Service subscription plans offered by the Provider and continue to use the version of the Platform Services with extended functionality.

5. The Provider has the right, at its discretion, to establish, change or discontinue individual Service subscription plans, their functionality, prices or terms of application, informing the User in advance of material changes.

6. By selecting a paid Service subscription plan, the User confirms their intention to use the paid Platform Services and undertakes to pay the fee set by the Provider in accordance with the terms of the selected plan.

7. A paid Service subscription shall be deemed activated from the moment the first payment is successfully confirmed.

8. A paid Service subscription entitles the User to use only those Platform functions assigned to the specific subscription plan selected.

9. Unless otherwise specified in the relevant Service subscription plan, the subscription is recurring and is automatically renewed at the end of each billing period, with the subscription fee applicable at that time being charged.

10. The User has the right to cancel the automatic renewal of a paid Service subscription at any time using the means provided on the Platform. In such case, the subscription shall remain valid until the end of the period already paid for, and subsequent automatic recurring payments shall not be charged.

Payment Procedure · PAYMENT METHODS AND USER OBLIGATIONS

11. The User may pay for the Platform’s paid Services only using payment methods accepted by the Provider or its engaged payment service providers at the relevant time.

12. By selecting a payment method, the User confirms that: (i) the payment details provided are accurate and valid; (ii) the User is entitled to use the selected payment method to pay for the Platform Services; (iii) the use of the payment method does not violate legislation, contractual obligations or the rights of third parties.

13. If the User uses a payment method belonging to another person to make a payment, the User shall be deemed to have obtained all necessary consents from the owner of such payment method and to have other lawful grounds for using such bank card. The User assumes full responsibility for the accuracy, updating and lawful use of the payment details provided to the Provider.

14. The Provider is not required to verify ownership of the payment method and/or the User’s right to use it, except where such obligation is imposed by applicable legislation.

15. If third parties bring claims against the Provider due to the unlawful use of a payment method, or if the Provider incurs losses resulting from the User’s unlawful actions or breach of this Procedure, the User shall be liable in accordance with applicable legislation and shall compensate the Provider for the resulting losses.

16. If payments are made through third-party payment service providers, payment card details and other sensitive payment data shall be processed in accordance with the terms and privacy requirements applicable to the relevant payment service provider.

Payment Procedure · PERIODIC SERVICE PAYMENTS

17. If the User selects a recurring paid Service subscription plan, the User agrees that the subscription fee will be automatically charged at the beginning of the selected billing period or at another time specified by the Provider, and undertakes to ensure that sufficient funds are available through the selected payment method to make the recurring payments. If the User’s payment details change or the payment method becomes invalid, the User undertakes to update them without delay. If, at the time the payment is due to be charged, there are insufficient funds available through the payment method selected by the User to pay for (renew) the selected Platform Services plan, the User’s plan shall be automatically deactivated and the User shall be able to use the free version of the Platform Services.

18. The Provider has the right to engage third-party payment service providers to administer the User’s recurring payments (for example, PayPal, Montonio, Revolut, or other.).

19. If a recurring payment is not successfully processed for any reason, the Provider may re-initiate the payment within a reasonable period or inform the User that their payment details need to be updated because the payment has not been charged.

20. Until the payment has been successfully processed, the Provider may restrict access to paid Platform Service functions or suspend the paid subscription.

21. If the payment is not made within the period specified by the Provider, the Provider has the right to terminate the paid Service subscription, while retaining the User’s ability to use the free version of the Platform available at that time, if such version is offered.

22. A failed payment (failure to charge the payment) shall not in itself constitute a breach of the Provider’s contractual obligations.

Payment Procedure · REFUND TERMS

23. Unless otherwise provided by applicable legislation, subscription fees paid for Platform Services that have already been provided are non-refundable.

24. The User has the right to contact the Provider to request a refund of the fee paid, or part thereof, where: (i) the payment was charged without due cause; (ii) or in other cases provided for by applicable legislation, if and where such cases are established.

25. Each User request for a refund shall be considered individually within a reasonable period from receipt of the written request, taking into account the specific factual circumstances, applicable legislation and the provisions of this Procedure.

26. The User’s dissatisfaction alone with content generated by the Platform Services, the responses or recommendations received and/or the User’s subjective assessment of the usefulness of the Platform shall not in itself constitute grounds for requesting a refund of the subscription Service fee paid.

27. Refund matters shall be resolved in accordance with this Procedure, the Terms of Use and the applicable requirements of legislation, to the extent applicable. Disputes concerning refunds (and disputes of any other nature) shall be resolved in accordance with the dispute resolution procedure set out in the Terms of Use.

Payment Procedure · IMPACT OF CRISIS RESPONSE ON THE PROVISION OF PAID SUBSCRIPTION SERVICES

28. When the Platform switches to Crisis Response Mode, the Provider shall be deemed to continue to duly perform its contractual obligations towards the User, i.e. to duly provide paid and/or free Services, merely changing the response mode where the grounds for such change are present in accordance with the Crisis Situation Detection and Response Protocol.

29. When switching to Crisis Response Mode, the Platform does not change the essence of the Service provided but temporarily changes its nature and priority, focusing primarily on directing the User to sources of professional assistance.

30. A crisis situation may be activated within a single conversation, i.e. a crisis situation event is not saved and is not taken into account in subsequent new conversations in the User’s account.

31. Crisis Response Mode shall be applied in accordance with the Crisis Situation Detection and Response Protocol and the Disclaimer on the Purpose and Scope of Use of the Platform and Medical and Psychological Liability (Disclaimer).

32. The Platform’s switching to Crisis Response Mode alone does not entitle the User to request a refund of the subscription fee paid or any part thereof and shall not be deemed improper provision of the Platform Services.

33. If, while Crisis Response Mode is being applied, the User wishes to terminate the paid Service subscription, the general provisions of this Procedure shall apply to such termination.

Payment Procedure · FINAL PROVISIONS

34. The Procedure constitutes an integral part of the Platform Documentation and shall be interpreted systematically together with the other Platform documents of the Provider.

35. The Procedure shall be interpreted in accordance with the principles of good faith, reasonableness and fairness and applicable legislation.

36. The Procedure constitutes an integral part of the Platform’s legal documentation and shall be interpreted together with the Terms of Use, Privacy Policy, Consent to the Processing of Special Categories of Personal Data, Disclaimer on the Purpose and Scope of Use of the Platform and Medical and Psychological Liability (Disclaimer) and Crisis Situation Detection and Response Protocol.